top of page
  • Writer's pictureSamantha Flavell

Empowering Communities: Best Practices for Running an Online CBO

Understanding End-Stage Kidney Disease (ESKD) in the African American Community

[30 Second Overview]:

  • Define Goals, Build Presence, and Foster Participation: Community-based organizations (CBOs) should set clear objectives, create engaging online content, and encourage community interaction through forums and virtual events.

  • Cultivate Trust, Leverage Technology: Building trust through transparency is crucial, as is utilizing technology for efficiency, such as project management tools and data analytics.

  • Empower Leaders, Innovate, and Measure Success: Training, staying adaptable to new digital trends, and regularly measuring the impact of online activities empower community leaders and ensure continuous improvement.

In today's digital age, community-based organizations (CBOs) are leveraging online platforms to connect, engage, and empower their communities like never before. 

However, running an online CBO effectively requires careful planning, strategic execution, and a deep understanding of digital dynamics. 

Here are some best practices to help CBOs thrive in the online space:

Define Clear Goals and Objectives for Your CBO

Before diving into the digital realm, CBOs must establish clear goals and objectives. Whether it's increasing community engagement, raising awareness about a cause, or mobilizing support for initiatives, having a well-defined purpose provides direction and focus for online activities.

Build an Engaging Online Presence

Creating a vibrant and engaging online presence is crucial for attracting and retaining community members.

This includes:

  • Maintaining active social media profiles

  • Regularly updating websites with relevant content

  • Utilizing multimedia (i.e. videos and graphics) to capture attention

Need a place to continue the conversation after an event or program? OHCEngage+ provides a safe and culturally appropriate platform for hosting these ongoing discussions.

Foster Community Participation

Encourage active participation from community members by creating opportunities for dialogue, feedback, and collaboration. 

This can be achieved through:

  • Online forums

  • Virtual events

  • Surveys

  • Interactive content 

Cultivate Trust and Transparency

Trust is the cornerstone of any successful community organization, and transparency is key to building and maintaining trust in the online realm. 

CBOs should strive to be open, honest, and accountable in their communications and actions, providing clear information about their mission, goals, and activities.

Leverage Technology for Efficiency

Embrace technology tools and platforms that streamline operations and enhance efficiency. 

This may include using project management software for team collaboration, email marketing platforms for communication, and data analytics tools for measuring impact and effectiveness.

Are you looking for a platform to connect on? OHCEngage+ is a platform designed for thoughtful discussions that also offers support, enhanced analytics, and exclusive opportunities to ensure that every member of your community feels valued, engaged, and empowered.

Empower Community Leaders

Empower community leaders and volunteers to take on active roles in driving initiatives forward. Provide training, resources, and support to help them succeed in their efforts to mobilize and empower their communities.

Adapt and Innovate

The digital landscape is constantly evolving, and CBOs must be adaptable and willing to innovate to stay relevant and effective. Keep an eye on emerging trends and technologies, and be open to experimenting with new approaches and strategies. 

Connect with your community on OHCEngage+ and work together to cultivate the solutions your community needs.

Measure Impact and Success

Regularly monitor and evaluate the impact of online activities to gauge effectiveness and identify areas for improvement. Use metrics like website traffic, social media engagement, and community feedback to measure success and inform future decision-making.


By following these best practices, CBOs can harness the power of the digital realm to empower their communities, drive positive change, and make a meaningful impact in the world.

Learn more about OHCEngage+ and discover a partnership that will work with you to level up your CBO and maximize your impact.


bottom of page